Privacy Policy

© 2025 Everest Transitional Care Private Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in connection with rehabilitation, neuro recovery, therapy, and related hospital services. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

We collect information that you provide directly to us, including name, email address, phone number, employer or referring organization, and other details you provide when contacting us, booking visits, or using our services. This may include health-related information you choose to share through forms (handled per applicable law and consent).

We may also collect information automatically when you visit our website, such as IP address, browser type, device information, operating system, pages visited, time spent on pages, referring URLs, and usage patterns. This helps us understand how visitors use our website and improve our services. We use cookies and similar tracking technologies to collect this information.

When you receive care at our facility, we may collect clinical and administrative information necessary to provide safe rehabilitation services, coordinate with payers, and meet regulatory requirements. Protected health information is handled according to applicable privacy rules and internal policies.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, respond to your inquiries, send you updates about our programs where permitted, coordinate care and billing, and comply with legal obligations. We use your contact information to communicate with you about appointments, care coordination, and important updates about our services.

For clinical and therapy services, we use the information we collect to develop care plans, schedule sessions, document progress, and communicate with you and authorized family members or referrers as appropriate.

We may use aggregated and anonymized data for analytics purposes to understand trends, improve our services, and develop new solutions. We do not sell your personal information to third parties for marketing purposes.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only with trusted service providers who assist us in operating our business, subject to strict confidentiality agreements. These may include cloud hosting providers, email service providers, analytics services, and payment processors.

In the course of providing care, we may need to share information with laboratories, imaging partners, insurers, or equipment vendors when required for treatment or billing. These parties are expected to protect information under contract and applicable law and receive only the minimum necessary data.

We may also disclose information when required by law, to protect our rights and safety, to respond to legal process, or in connection with a merger, acquisition, or sale of assets. In such cases, we will notify you to the extent permitted by law.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, secure authentication mechanisms, regular security assessments, and access controls limiting data access to authorized personnel only.

We apply administrative, technical, and physical safeguards appropriate to healthcare and rehabilitation operations, including secure communication channels where available, access controls, and staff training on confidentiality.

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We encourage you to use strong passwords, keep your login credentials confidential, and notify us immediately if you suspect any unauthorized access to your account.

Your Rights

You have the right to access, update, or delete your personal information at any time. You may also opt-out of receiving marketing communications from us by contacting us directly or using the unsubscribe link in our emails. You may request a copy of your personal data or object to certain processing activities.

Depending on your jurisdiction, you may have additional rights under data protection laws such as the GDPR, including the right to rectification, the right to erasure ("right to be forgotten"), the right to restrict processing, the right to data portability, and the right to object to processing. We will honor these rights to the extent required by applicable law.

To exercise your rights, please contact us using the contact information provided at the end of this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, improve our services, and provide personalized content. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our website.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted or expired). We may use third-party analytics services that use cookies to help us understand website traffic and usage patterns.

You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, some features of our website may not function properly if cookies are disabled. We respect Do Not Track signals and honor your

privacy preferences.

Third-Party Links

Our website may contain links to third-party websites, including partner hospitals, professional associations, and educational resources. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

When you click on a third-party link, you will be directed to that third party's website. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. Your interaction with these sites is subject to their own terms and privacy policies.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Medical and billing records may be retained for periods defined by healthcare regulations and payer rules.

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our retention policies and applicable legal requirements.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

For significant changes that affect your rights or how we use your information, we may provide additional notice through email or other communication channels. Your continued use of our services after such changes constitutes acceptance of the updated policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have any questions about this Privacy Policy, wish to exercise your rights regarding your personal information, or have concerns about how we handle your data, please contact us at:

Email: contact@everestrehabinstitute.com